Shipping policy

Thank you for visiting and shopping at DUBAI PRFUMERY LTD. The following are the terms and conditions that constitute our Shipping Policy.

Processing Time

  • All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders or there are delays due to unforeseen circumstances, shipments may be delayed by a few days. In this case, we will notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

  • Standard Shipping (2-3 business days): £0

  • Expedited Shipping (1-2 business days): £1.99

Delivery times may vary depending on the shipping address and weather conditions.

Shipping Locations

We currently ship to the united kingdom. If your country is not listed, please contact us, and we will do our best to accommodate your needs.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided.

Customs, Duties & Taxes

  • International Shipments: International customers may be subject to customs duties, taxes, and fees upon delivery. These charges are the responsibility of the customer. Please check with your local customs office for more information.

  • Domestic Shipments: Sales tax may apply based on your shipping address.

Incorrect Shipping Address

We are not responsible for lost or undelivered packages due to an incorrect or incomplete shipping address provided by the customer. Please double-check your address before confirming the order.

Lost or Damaged Items

  • Lost Items: If your package is lost or stolen, please contact our customer service team within [7] days of the expected delivery date. We will work with you to resolve the issue with the carrier.

  • Damaged Items: If your item arrives damaged, please email us at info@dubaiperfumery.co.uk with photos of the damage within [7] days, and we will arrange for a replacement or refund.

Returns & Exchanges

Please refer to our [Returns & Exchanges Policy] for more information.

Contact Us

For any questions or concerns about your shipping, please reach out to our customer service team at:

  • Email: info@dubaiperfumery.co.uk